Technical Client Account Manager

Company	Corelogic
Location	Dallas, TX, USA, Greensboro, NC, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Mid Level

Bachelor’s degree or equivalent education with a focus in the IT Industry or related field
3+ years’ working experience in product implementation, or technical client support role
Critical thinking and strong problem-solving skills
Excellent written and verbal communication skills; including the ability to parse out the required details from client requests
Technical project management/coordination skills
Ability to immediately adapt to changing requirements and conditions
Ability to understand client’s business needs/requirements and effectively communicate issues to a range of audience members

Gather technical business requirements from clients and translate them into actionable items for various internal teams
Perform application configuration work to provide on-going updates of services
Troubleshoot, diagnose, and see problems through to resolution
Diagnose and analyze customer change request to create and implement resolution plans ensuring the application fully satisfies customer in terms of availability, performance, data integrity, and other factors per customer requirements
Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes
Lead application change projects by utilizing project management skills and status reporting techniques
Identify risks, develop mitigation plans, and manage customer expectations