Technical Customer Advisor
| Company | Veolia |
|---|---|
| Location | York, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma
- Demonstrable experience in customer service/ fulfillment
- Experience of waste management and disposal
- Strong customer relationship/ management skills
- Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS
- High attention to detail
- Highly organized and structured – able to follow a standard process
- Able to work collaboratively across different functions and to secure help from colleagues
- Strong verbal and written skills.
Responsibilities
- Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by “quarterbacking” all aspects of the customer service cycle.
- Own the communication (both internal and external) for all aspects of customer service.
- Create new Waste Information Profiles (WIPs) and select appropriate approvals codes.
- Take customer requests for service and pick ups. Manage the creation of jobs and tickets.
- Provide support for quoting new service code categories for customers.
- After the detailed Job/Ticket has been created, coordinate the pickup requests with the scheduler.
- Review and manage all ticket errors after Holding Tank conversion.
- Work with Billing Coordinator on invoicing for customer jobs.
- Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
Preferred Qualifications
- Preferred degree or equivalent experience in science, mathematics, or business
- Technical knowledge of waste management and disposal preferred
- Veolia training as required.