Technical Processor – Imaging
| Company | Nationwide |
|---|---|
| Location | Abbotsford, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High school diploma or equivalent
- Four years of experience in document capture/imaging
- In-depth working knowledge of all phases of imaging/document capture processes, terminology and operations
- Ability to operate various types of imaging equipment including personal computer and related software
- Ability to build detailed processing instructions and train others
- Good communication skills for interaction with customers, vendors and team members
- Organizational skills and attention to detail
- Ability to maintain confidentiality
Responsibilities
- Monitors discrepancies, exceptions and quality control processing
- Communicates with customers to research items, clarify requests, resolve problems and service issues
- Troubleshoots problems and recommends resolutions relative to the imaging systems
- Analyzes changes including any recommendations for process improvement
- Performs necessary audit functions regarding workflow issues
- Ensures timely and accurate processing of documents and checks
- Performs and/or supports all capture functions in a back-up or technical expert role
- May perform other responsibilities as assigned
Preferred Qualifications
- Insurance knowledge or experience is a plus