Technical Program Manager

Technical Program Manager

Requirements

• 5+ years of technical program management experience, preferably in an ecommerce or SaaS environment, with a proven track record of delivering large-scale technical programs.
• Strong understanding of software development lifecycles, APIs, microservices, cloud technologies, and ecommerce architectures.
• Deep knowledge of Agile methodologies (Scrum, Kanban, SAFe) with the ability to lead Agile ceremonies, sprint planning, and release management across multiple teams.
• Expertise with Jira, Confluence, and GitHub for managing project workflows, documentation, and version control.
• Proven ability to engage and align senior stakeholders, manage expectations, and provide transparency throughout the program lifecycle.
• Ability to balance technical and business trade-offs, ensuring alignment between product innovation and technical scalability.
• Strong interpersonal and communication skills, with the ability to translate complex technical concepts for non-technical audiences.

Responsibilities

• Manage the technology roadmap, ensuring it aligns with the overall product roadmap to meet business objectives.
• Collaborate with product and engineering managers to layer technical initiatives into the product roadmap, balancing feature delivery with platform scalability and performance improvements.
• Execute complex technical programs that enhance platform capabilities, including API integrations, cloud scalability, and personalization models.
• Evaluate and communicate the impact of technical decisions on the product roadmap, enabling stakeholders to make informed trade-offs between time, scope, and quality.
• Lead technical programs across multiple teams, ensuring milestones, deliverables, and timelines are met.
• Define and manage program scope, objectives, and key results while balancing competing demands and resource constraints.
• Manage sprint planning, backlog refinement, and release processes using Jira, ensuring project visibility and accountability.
• Drive end-to-end delivery of high-impact initiatives by orchestrating cross-team collaboration and resolving bottlenecks.
• Ensure continuous alignment between engineering, product, and business teams, mitigating risks and resolving conflicts to keep programs on track.
• Establish and maintain strong relationships with key stakeholders, including senior leadership, product managers, and engineering teams.
• Set clear expectations on project timelines, deliverables, and potential risks while ensuring stakeholders remain informed and aligned throughout the program lifecycle.
• Regularly provide program updates, executive summaries, and status reports that communicate progress, blockers, and impact.
• Facilitate trade-off discussions by providing stakeholders with data-driven insights and realistic timelines, ensuring alignment on priority initiatives.
• Act as a trusted advisor to stakeholders, helping them understand technical challenges, potential impacts, and available solutions.
• Organize and facilitate Scrum ceremonies (sprint planning, daily standups, retrospectives) to ensure high team velocity and focus.
• Drive Agile adoption across teams by coaching and mentoring on Agile best practices, while also applying traditional project management principles as needed.
• Facilitate the management of large, complex program-level initiatives that may consist of multiple Agile teams and require dependency management across teams.
• Promote a sustainable development pace with high-quality deliverables while reducing work-in-progress and making work visible.
• Act as the primary liaison between engineering, product, and business teams, ensuring seamless collaboration and alignment across initiatives.
• Partner with QA, DevOps, and security teams to ensure that all technical solutions meet quality, scalability, and compliance standards.
• Support product owners in managing stakeholder expectations, facilitating trade-off discussions, and implementing effective Agile project governance.
• Maintain comprehensive program documentation in Confluence, ensuring that project requirements, decisions, and outcomes are well-documented.
• Leverage GitHub to oversee code review processes, ensuring version control and adherence to best practices.
• Define and manage Agile performance metrics to track team agility, velocity, and delivery predictability, driving continuous improvement across the organization.
• Proactively identify and mitigate risks across programs by implementing robust mitigation plans and removing impediments.
• Analyze team performance metrics to identify bottlenecks and optimize workflows for increased efficiency.
• Champion ongoing process improvement initiatives, applying Agile techniques to enhance team agility and program outcomes.

Preferred Qualifications

• Experience managing large-scale ecommerce platforms with multiple dependencies across teams.
• Familiarity with APIs, microservices, cloud infrastructure, and CI/CD pipelines.
• Certification in PMP, CSM, PMI-ACP is a plus.
• Demonstrated experience with Agile performance metrics to drive continuous improvement.