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Technical Program Manager II – Customer Relationship Management – Google Cloud
| Company | Google |
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| Location | Sunnyvale, CA, USA |
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| Salary | $132000 – $189000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s degree in a technical field, or equivalent practical experience.
- 2 years of experience in program management.
- Experience managing customer relationships or portfolios.
Responsibilities
- Manage customer relationships by maintaining a clear understanding of business requirements and measure customer metric needs efficiently.
- Navigate among potentially conflicting requirements, and objectives across a wide range of cross-functional organizations without informal authority.
- Identify process and communications breakdowns, while developing and driving solutions to remedy the issues.
- Communicate with technical experts and craft solutions to plan for growth inside and outside of customer portfolios.
- Identify areas for improvement within the existing customer base and potential future customers while also acting as an escalation point for partner teams.
Preferred Qualifications
- 2 years of experience managing cross-functional or cross-team projects.
- Experience in translating business requirements into technological solutions.
- Experience or knowledge in server or network hardware, software development or implementation, systems data center infrastructure or operations.
- Experience with project management or equivalent practical experience within colocation space or point-of-presence environments.
- Ability to craft creative, non-standard, and innovative solutions using data and analytics to drive impact.
