Technical Program Manager – Subscriptions

Technical Program Manager – Subscriptions

Requirements

• Minimum of 7+ years of portfolio and/or program management experience leading cross-functional teams in matrix organizations
• Minimum of 3+ years of people management
• Minimum 5+ years with Agile frameworks, including SAFe/Scrum/Kanban
• Excellent communication skills, including presentation and facilitation skills
• Experience with Digital products/platforms
• Track record of leading and delivering scaled digital programs in an enterprise environment
• Ability to manage and communicate in a high-volume and fast paced organization with conflicting and evolving priorities, executing multiple efforts simultaneously while providing a calm demeanor with teams

Responsibilities

• End-to-End Program Leader: Oversee large-scale Dow Jones Digital initiatives ensuring frictionless coordination across multidisciplinary resources and parallel lines of business. Monitor portfolio progress leveraging Jira metrics, performance and KPIs, and take action as required to manage risk levels, ensure timely delivery and achieve optimal client satisfaction.
• Strategic Thinking: Proactively address business challenges with the ability to operate Top Down to frame problems and bottoms-up to engage teams on solutioning.
• Decision Support: Identify critical decisions and communicate in terms of business drivers, problem scope, business values/outcomes and ensuring alignment with client objectives and meeting KPIs
• Stakeholder Relationships: Partner closely with leaders across Experience Organization (Product, Operations, Data, Insights, Customer Experience, Design) as well as Dow Jones/News Corp stakeholders (Business leaders, Client Services, Finance, Marketing Strategy, Technology teams) to ensure achievement of business objectives.
• Change Management: Ensure change management/business readiness strategy is in place as appropriate including impact assessments to people (internal and external clients), process and technology
• Financial Oversight & Capacity Management: Have line of sight into portfolio team capacity, velocity and initiative level spend. Ensure required resources are engaged across all functions.
• Communications: Accountable for establishing initiative level cadences to keep stakeholders informed, develop audience appropriate (ie: C-Suite, Business Leaders, Execution teams) communications on initiative progress, risks, issues, decisions required and scope changes.
• PMO Advocate: Proactively engage PMO leaders to standardize best practices across B2B and B2C teams
• Leadership: May directly manage program manager(s), project manager(s), business analyst(s) providing support through ‘doing’ and coaching as needed.

Preferred Qualifications

• 3+ Years in Marketing, Subscriptions Digital Journeys
• 2+ years of Digital, Media, Finance or related industry experience is preferred
• Experience designing success metrics, KPIs
• Relevant SAFe Certifications such as LPM, SP/SPC