Technical Project Manager III – Survey Platforms
| Company | JP Morgan Chase |
|---|---|
| Location | Wilmington, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Ability to quickly understand and troubleshoot complex systems and applications which will highlight your ability to navigate within our dynamic product organization
- Proven problem-solving and critical thinking skills, with the ability to think creatively and independently to provide scalable solutions
- Capacity to manage multiple projects and clients at the same time, maintaining a high level of excellence for each
- Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
- Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
- Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
Responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
- Become an expert on our industry leading Survey Platform products (Qualtrics and Survey Monkey)
- Serve as a technical liaison between our central team and our customers, understanding their business goals and technical needs
- Demonstrate your passion for innovation by identifying opportunities for enhancing our product and solution offerings, and optimizing our processes which will help us provide an excellent customer experience
- Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes
- Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
- Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
- Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
Preferred Qualifications
- Preferred Experience in client-facing technical role, such as Technical Account Manager, Customer Success Manager, Technical Business Analyst Consultant, or similar with a focus on delivering solutions to customers. Experience managing customer expectations and deliverables through effective communication and stakeholder management.
- Experience and interest in technical domains such as CRMs, SaaS Application Management, and APIs is a plus.