Technical Representative – Mechanical
| Company | Airbus |
|---|---|
| Location | Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Must have 5 years’ minimum rotorcraft technical experience on the EC145, H145, UH72A/B, or BK117.
- Must have an FAA Airframe & Powerplant License.
- Responsibilities will require knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering specifications, aircraft design standards, maintenance manuals and other engineering and technical directives.
- Must be able to prioritize customer requests in order of importance and complexity to keep work flowing and customer issues from becoming stagnant.
- Will be required to make decisions for customers on best courses of action for troubleshooting, serviceability, safe operation of a helicopter.
Responsibilities
- Communicate with customer either in person, by phone, e mail or technical database to help customers with requests for help with questions on Lakota aircraft.
- Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical requests.
- Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics.
- Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective operations of company aircraft.
- Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.
- Assist in accumulation and analysis of technical data pertaining to aircraft service.
- Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.
- Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause.
- Make recommendations for technical change to provide improvement in operations, safety and operating cost.
Preferred Qualifications
- Prior experience in a technical support or customer support role is highly desirable.