Technical Representative – Mechanical – Gov
| Company | Airbus |
|---|---|
| Location | Dothan, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5 years’ minimum rotorcraft technical experience on the EC145, H145, UH72A/B, or BK117
- FAA Airframe & Powerplant License
- Knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering specifications, aircraft design standards, maintenance manuals and other engineering and technical directives
Responsibilities
- Communicate with customers to help with requests for help with questions on Lakota aircraft
- Help customers troubleshoot problems and assist with information, documentation, repair requests and technical requests
- Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics
- Develop, implement and distribute maintenance procedures via notices and bulletins
- Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations
- Assist in accumulation and analysis of technical data pertaining to aircraft service
- Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems
- Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause
- Make recommendations for technical change to provide improvement in operations, safety and operating cost
Preferred Qualifications
- Prior experience in a technical support or customer support role is highly desirable