Technical Service Representative
| Company | SMA America |
|---|---|
| Location | Rocklin, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- An associate degree is required.
- A four-year degree in a technology-related field is preferred.
- Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
- Knowledge of basic electrical theory is required.
- Proficiency in the English both written and verbal is required.
- Customer focus and a service-oriented attitude are required.
- Ability to communicate on the phone with customers while taking detailed notes is required.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
- Attention to detail and a high level of accuracy are required.
- Excellent interpersonal, communication and presentation skills are required.
- Excellent organizational skills are required.
- Ability to analyze and solve problems is required.
- Ability to work under time pressure and stress is required.
- Ability to handle multiple projects in parallel is required.
- Ability to work individually as well as part of a team is required.
Responsibilities
- Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
- Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
- Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials.
- Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors’ products.
- Other duties as assigned.
Preferred Qualifications
- A four-year degree in a technology-related field is preferred.
- Experience in renewable energy is preferred but not required.
- Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
- Knowledge of mathematical concepts, including graphical representation of data, is preferred.
- Spanish language, both written and verbal, is preferred.
- German language skills are a plus.
- NABCEP certification is a plus.