Technical Solutions Engineer

Bachelor’s Degree or higher in Biomedical Engineering, Systems Engineering, Mechanical Engineering or related field.
Networking and IT architecture.
Process and project management.
Familiarity with hardware and software systems.
Understanding of healthcare IT environments as related to digital image archival.
High-level technical and medical communication skills.
Exceptional interpersonal and organizational skills.
Ability to create big-picture systems-level solutions.
Ability to present ideas in a clean and user-friendly way.

Become an expert on how current and future products operate at a technical level, resolving complex hardware or software issues and maintaining detailed records.
Enhance the customer experience by generating actionable learnings from performance metrics that allow for preventative service actions.
Assess device performance deficiencies and coordinate cross-functionally to reduce future deficiencies.
Provide documented and transferable solutions to resolving device downtime events.
Manage the deployment of new features and functionality to OXOS devices at customer sites.
Understand the interrelationships between imaging modalities and the healthcare IT infrastructure in order to present recommendations for what features both current and future OXOS product offerings should include to continue pushing the boundaries of radiologic diagnostics.
Confidently diagnose and resolve issues arising from OXOS systems’ integration into customer environments.

No preferred qualifications provided.