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Technical Specialist I
| Company | Becton Dickinson |
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| Location | Sparks, MD, USA |
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| Salary | $79600 – $131300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- B.S. Degree in Life Science required.
- Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
- Must have effective communication and customer service skills both written and verbal.
- Must be proficient using MS Office Outlook, Word, Excel.
Responsibilities
- Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- (If Applicable) Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
Preferred Qualifications
- Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
- Master of Science degree with a Biology or Molecular focus preferred.
- Experience with medical devices and equipment, experience with BD equipment a plus.
