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Technical Support Administrator
| Company | Assurant |
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| Location | Mt. Juliet, TN, USA |
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| Salary | $63400 – $105800 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment
- Solid understanding of TCP/IP networking, VOIP phones, VPN, DHCP, AD, DNS, WINS, and FTP
- Excellent verbal and written communication skills
- Must possess good time management and organization skills
Responsibilities
- Work closely under the guidance of local senior support staff
- Support local office with assistance from Tier3 IT staff, as needed
- Ensure that established methodology and processes are followed and adhered to and contribute to building best practices.
- Deliver assigned internal projects supporting company systems and infrastructure on time and in-budget
- Perform software installations, machine deployments, and upgrades for all company-supported software packages
- Perform troubleshooting and diagnostic routines to identify problems relating to hardware, software, and network communications
- Maintain hardware and software of company desktops, printers, and phones
- Train staff on the use of company standard software and general PC usage as needed
Preferred Qualifications
No preferred qualifications provided.
