Technical Support Associate

3+ years of relevant experience in technical support, security systems, or a related field.
Basic understanding of networking, camera systems (CCTV), and alarm systems.
Strong customer service orientation with a problem-solving mindset.
Ability to work across multiple technical mediums while remaining attentive to customer needs.
Strong critical thinking and troubleshooting skills.
Technical aptitude and proficiency with computer applications (e.g., web-based software, mobile apps, Excel, Word).
Excellent written and verbal communication skills – fluency in Spanish, French, or Portuguese is a plus!
A self-starter who can operate independently while thriving in a team-based environment.

Assist dealers and partners with technical inquiries regarding CHeKT security solutions.
Troubleshoot hardware, software, networking, and alarm integration issues, guiding customers through step-by-step solutions.
Conduct technical investigations on reported issues and collaborate with the engineering team to resolve them.
Provide product overview training to dealers, ensuring they understand and can effectively use CHeKT’s solutions.
Address day-to-day questions from partners regarding system functionality and troubleshooting.
Document troubleshooting steps and best practices to enhance knowledge sharing within the team.
Stay up to date with CHeKT’s products, security industry trends, and emerging technologies.
Participate in testing and evaluating new features to help improve customer experience.
Work in a fast-paced, team-oriented environment with a focus on continuous learning and innovation.

CCTV experience preferred.
Previous phone-based support or customer service experience is preferred but not required.