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Technical Support Engineer
| Company | Tenable |
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| Location | Columbia, MD, USA |
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| Salary | $29.33 – $38.94 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree in a technical field (or equivalent experience)
- Knowledge of networking, TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
- Knowledge of Computer, Network and Application security is a plus
- Knowledge of Nessus or similar programs is a plus
- Previous experience in customer support or network security
- Outstanding written and verbal communication skills
- Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Ability to sit and work at a computer for extended periods of time
- Some travel may be required
- Occasional availability to work weekends and Holidays
- Able to work hybrid/onsite location at HQ in Columbia MD
Responsibilities
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
Preferred Qualifications
- Knowledge of Computer, Network and Application security is a plus
- Knowledge of Nessus or similar programs is a plus
