Technical Support Engineer
| Company | Adyen |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $80000 – $110000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong written and verbal communication skills in English
- Innovative and strong problem-solving capabilities
- Affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting)
- Self-driven and flexible with the ability to maintain high levels of productivity with minimal supervision
- Previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity
- Ability to make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Responsibilities
- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
- Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
- Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues
Preferred Qualifications
- STEM degree preferred but not required