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Technical Support Engineer
| Company | Outreach |
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| Location | Atlanta, GA, USA |
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| Salary | $54000 – $81000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
- Excellent Written and Verbal communication skills
- Demonstrated commitment and a passion for resolving customer issues
- High attention to detail
- Ability to work independently and make decisions
Responsibilities
- Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
- Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
- Collaborating with teams across different departments
- Working both independently and as a team, in a fast paced environment, directly with our customers
Preferred Qualifications
- Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, Datadog, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
- Customer obsessed individuals with technology support and customer facing expertise
