Technical Support Engineer
| Company | Zoom |
|---|---|
| Location | Nevada, USA, Colorado, USA |
| Salary | $65400 – $158700 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Have a proven track record (5 to 7 Yrs) in a Technical Support role.
- Have a CCNA, Network+, or SSCA SIP certification or equivalent experience
- Have the ability to manage a high volume of cases, calls, and chats while in a fast-moving, team-oriented environment
- Have understanding of network firewalls, switches, systems, and tools required
- Have prior CCaaS/VoIP experience required
Responsibilities
- Taking ownership and resolve cases in Tier 2 Support technology domains
- Contributing to organizational success by meeting individual goals and metrics
- Communicating promptly and consistently with customers, prioritizing urgent requests, including timely follow-ups with customers, team members, and engineers
- Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
- Being flexible and available for after-hours or on-call support when needed
- Creating documentation and training materials for internal and external support
Preferred Qualifications
-
No preferred qualifications provided.