Technical Support Engineer
| Company | Broadcom Limited |
|---|---|
| Location | Broomfield, CO, USA, Atlanta, GA, USA |
| Salary | $71000 – $113000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years related experience.
- Bachelor’s degree. Relevant years of experience in lieu of degree may be considered.
Responsibilities
- Engaging with global customers via email, and/or virtual collaboration sessions.
- Troubleshooting with global customers and/or reproducing issues in a lab environment.
- Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
- Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations.
- Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
- Researching issues via our internal knowledge base.
- Creating and updating knowledge base articles.
- Creating training material and coaching/mentoring new team members.
- Maintaining a positive customer experience in every interaction.
- Driving global escalations toward resolution and generating Root Cause Analysis reports.
- Dealing with customers in English within the NASA region.
- Completing various self-paced training programs designed to further enhance your skills.
Preferred Qualifications
-
No preferred qualifications provided.