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Technical Support Engineer – Ebeam
| Company | KLA |
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| Location | Hillsboro, OR, USA |
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| Salary | $38.03 – $64.67 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Basic Knowledge of Electron beam Microscopy
- Minimum of 5 years of working experience
- Excellent data analytical and diagnostic skills
- Good presentation and interpersonal skills
- Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.
Responsibilities
- To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
- To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
- Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
- Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
- To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
- Travel within the region and worldwide to support escalated issues on-site on short notice.
- Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
- May be involved in tool installation, relocation, and upgrade of equipment
- Drive & Champion 8D troubleshooting Methodology within the TSE team
Preferred Qualifications
- Bachelor or Masters’ degree in Engineering or Science discipline
- Strong project management skills is a plus
- Hands-on experience in hardware and software integration, testing and solving in semiconductor wafer inspection systems is an advantage
