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Technical Support Representative
| Company | Alarm.com |
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| Location | Liberty Lake, WA, USA |
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| Salary | $19 – $21 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or a General Education Degree
- Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Preferred Qualifications
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
