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Technical Support Representative
| Company | Axon |
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| Location | Scottsdale, AZ, USA |
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| Salary | $19.23 – $28.85 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree preferred or equivalent work experience
- 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills (fluency in multiple languages a plus)
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong analytical/troubleshooting skills
- Proficiency with Microsoft Office
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Self-driven, ability to work independently and actively seeks out team needs and solution
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Responsibilities
- Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
- Build and maintain subject matter expertise of all Axon products, solutions, and policies.
- Assist customers
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
Preferred Qualifications
- Bachelor’s Degree preferred
