Technical Support Specialist – French
| Company | FareHarbor |
|---|---|
| Location | Denver, CO, USA |
| Salary | $21.9 – $21.9 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Fluent in English and French (both written and spoken).
- Comfortable understanding regional dialects of French as you’ll be communicating with clients from diverse parts of the world.
- Genuinely committed to delivering best in class customer/ technical support.
- Able to work closely and effectively with others.
- Patient, curious, detail oriented and eager to problem solve.
- An excellent verbal and written communicator.
- Shift flexibility with four 10-hour shifts per week (Monday – Sunday).
Responsibilities
- Become an expert FareHarbor user and stay on top of all new feature releases.
- Handle inbound/outbound support issues via emails and phone calls.
- Provide exceptional support by listening, understanding the issue, and problem solving with customers.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the product team.
- Contribute to the FareHarbor help documentation.
- Help develop, improve, and implement standard operating procedures.
Preferred Qualifications
-
No preferred qualifications provided.