Technical Trading Support Analyst
| Company | Fidelity Investments |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Completion of post-secondary degree or relevant work experience.
- 3-5 years’ experience in a trade support or business analyst role with similar responsibilities.
- Experience with execution, middle office, back-office and market data systems.
- Experience in developing or supporting IT applications.
- Experience in the financial services industry, specifically sell side brokerage experience or retail wealth management experience.
- Experience with Broadridge Dataphile, IRESS and Bloomberg an asset.
- Completion of CSC, IIBA or PMP is an asset.
Responsibilities
- Act as first point of contact for trading technology related issues, resolving and escalating problems promptly.
- Troubleshoot and resolve application issues, conduct root cause analysis to identify and mitigate recurring issues.
- Coordinate system upgrades and enhancements with vendors, internal application owners and support teams.
- Monitor application performance and proactively identify potential issues.
- Participate in planning of projects, facilitating the definition of objectives, scope and deliverables in collaboration with trading and project management.
- Assist with change management processes, identifying and implementing automation solutions to streamline operations.
- Manage vendor relationships to ensure effective support and service delivery (third party software and exchanges).
- Collaborate on support items, technology changes and development items with Trading Technology Manager, FCC Service and FCC Application Support.
- Identify Risks- Notify/escalate to your manager any errors or mistakes immediately and alert managers about any Risk concerns that may not conform to standard practices and guidelines.
Preferred Qualifications
- Desire and commitment to excellent client service and ability to prioritize and manage multiple issues.
- Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
- Detailed oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems.
- Use of creativity in finding alternative solutions to business needs.
- Able to work in a team environment by participating in a collaborative approach in dealing with and partnering with fellow members.