Technical Writer

Bachelor’s degree in Engineering, Computer Science, or Communications, or equivalent
At least 4 – 7 years of technical or business writing experience
Excellent proficiency in English, ability to explain highly complex concepts in plain English
Ability to understand new and complex technologies quickly
Strong attention to detail and a commitment to quality
Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
Agility in multi-tasking in a rapidly changing environment with hard deadlines
Knowledge of any of the following: Mobile Device Management solutions, or Active Directory (AD)
Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
Experience with video development: storyboarding, scripting, production
Experience with code repositories like Git

Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs
Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials and videos, and web page copy, blog posts, and FAQs
Become a Subject Matter Expert. You’ll master our technologies: phones, tablets, and watches; Android, and Windows operating systems; Java and REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to gain hands-on product knowledge
Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content
Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions

No preferred qualifications provided.