Technical Writer – Training Development

Technical Writer – Training Development

Requirements

• Must be able to obtain an IHS Public Trust Clearance for access to facilities, equipment and property.
• Exceptional technical writing and editing skills with comprehensive knowledge of accepted practices and methodologies.
• Bachelor’s degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience.
• Demonstrates expert writing and editing skills to resolve documentation and communication problems. Complex technical writing and editing experience in the Federal government environment.
• Knowledge and understanding of effective communication strategies, messaging and custom audience targeting.
• Proficiency in document development with ability to implement a high degree of professional judgment and a clear understanding of the information to be communicated.
• Ability to skillfully assimilate, analyze and evaluate information and methods.
• Excellent customer service skills with ability to maintain positive working and professional relationships.

Responsibilities

• Develops and fully executes new Standard Operating Procedures (SOP’s) in an orderly and concise manner.
• Regularly reviews, edits, and proofs documents. Converts documents into standard template formats ready for delivery to the customers.
• Designing and developing computer-based training programs using software packages such as Adobe Captivate.
• Create project management documentation with Microsoft application and Project, Visio, and SharePoint.
• Provide an annual training plan for the DPMB Programs.
• Designs and creates training materials and online learning modules.
• Reviews training materials from a variety of sources and choose appropriate materials.
• Ensures documents follow the style laid out in the company’s style guide, writes articles, reports, and manuals for documents.
• Builds an annual training program and prepare instructional materials and manuals.
• Works in a team environment and is expected to assist other team members as needed.
• Resolves technical, grammatical, and regulatory compliance issues in documentation and graphic.
• Responsible for adherence to qualitative and quantitative standards as established to meet contractual obligations and changing business requirements.
• Collaborate and communicate with Federal SMEs and colleagues to develop training content.
• Ensures compliance with industry standards and best practices of style and Format. Excellent usage of the English language and overall structure and organization of material to create professional documentation.
• Interacts with Federal leads, and project management to develop a strong understanding of the project and documentations objectives.
• Provides technical writing service to CPIC Program. Which will involve reviews and analysis of CPIC artifacts and IT investment documents.
• Develop and provide ongoing training for the EPMT to keep staff updated on system or workflow changes.
• Provide periodic training sessions for the EPMT to support new hires.
• Update training documentation and videos on the CPIC process to incorporate changes from the EPMT lessons learned in the OIT implementation project.

Preferred Qualifications

No preferred qualifications provided.