Technician 2 - Retail Systems

Technician 2 – Retail Systems

High School Diploma (Required) or equivalent combination of education and/or experience.
Two (2) years IT Support experience required; experience in Retail Technology preferred.
Good written and verbal communication skills.
Good organizational, planning and time management skills with outstanding troubleshooting and problem-solving skills.
Strong customer service skills required.
Knowledge of working in multi system, multi-vendor environment.
Familiar with IT concepts, practices, and procedures.
Strong technical knowledge (Hardware and Software) of microprocessor-based PC’s, printers, POS terminal hardware and Local (LAN’s) and Wide Area Networks (WAN’s).
Familiar with Windows 10 & Windows 11, and Microsoft Office products.
Ability to travel up to 25%.

Responsible to install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
Provide technical support and training to end users to ensure optimal utilization of business system.
May provide training to other IT associates. Identify, analyze, and repair product issues; order and replace parts as needed.
Determine and recommend products or services to best fit the customer’s needs.
Make recommendations on system development, improvements, optimization or support efforts to minimize cost.
Additional responsibilities may be assigned as needed.