Technician – Prod&Tech Svc
| Company | Carrier Global |
|---|---|
| Location | Kennesaw, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or GED with 2+ years of technician experience
- OR Associate’s degree with 1 year(s) of technician experience
Responsibilities
- Support and provide superior service via calls, e-mails, tickets, and special projects
- Complete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates.
- Understanding and reviewing technical documents such as wiring diagrams, as-builts, etc.
- Analyze different systems and energy data to find potential for energy optimization
- Understanding the operation of field level equipment’s and Coordination with Field operations team
- Support multiple customers following customized procedures and protocols for each.
- Use questioning and listening skills that support effective telephone communication.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Apply the elements of building positive rapport with different types of customers over the phone.
- Display Time flexibility towards shifts as per work floor requirement
Preferred Qualifications
- Technical support, customer support, or prior related experience.
- Solid communication skills (ability to follow/direct written and verbal instruction)
- Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, and other directly related software
- Requires passion and dedication to providing the customer with innovative and superior building automation systems and outstanding customer service
- Must be able to work in a team environment