Technology Consultant - CX

Technology Consultant – CX

1-4 years of experience at a SaaS/Technology/Consulting Company
Bachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
Experience in the delivery of technical solutions that drive business value
Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
Client-facing experience in a technical or project management role

Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
Design and document functional and technical requirements and help scope projects by understanding timelines and work
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through multiple communication channels
Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources
Coordinate and collaborate with the Engagement Manager and other members of the internal account team
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.

Experience in project management is beneficial, but not required
Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
Additional languages beneficial, but not required