Techops Senior Manager
| Company | Splunk |
|---|---|
| Location | Texas, USA, Colorado, USA |
| Salary | $162560 – $279400 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- At least 5 years in hands-on leadership position
- Deep understanding of Cloud (AWS, Azure, GCP)
- Experienced in Systems Administration or Technical Operations
- Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
- Strong knowledge of and experience with config management
- Collaborative with exceptional social and interpersonal skills
- Calm and collected in stressful situations, such as a major service outage
- Take charge personality, and the ability to drive a plan to completion
- Comfortable working in a dynamic environment with a highly technical team
- Demonstrated attention to detail, follow through, and ability to prioritize quickly are vital
Responsibilities
- Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
- Define and lead all aspects of TechOps projects to ensure quality and alignment with business goals
- Collaborate with partner teams to identify and address gaps and opportunities within the business
- Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
- Drive automation and software-defined approaches to reliability and availability as well as organisational change
- Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologies
- Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
- Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities
- Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
- Provide incident and escalation lead responsibilities, contribute to post incident reviews, and follow through with action plans
- Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality
Preferred Qualifications
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No preferred qualifications provided.