Telecom Engineering Technician

Associates degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.
Two years technical experience.
Two years of telecommunications experience, or any combination of equivalent education and experience.
Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.
Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice / data equipment.
Working technical knowledge of current telecommunications practices, protocols, and principles.
Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].
Demonstrated ability to operate tools, components, peripherals, and testing accessories.
Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
Adept at reading and interpreting technical documentation and procedure manuals.
Demonstrated proficiency in word processing, spreadsheets, and presentation software.
Working knowledge of Windows, Linux, and Solaris servers along with open source software.

Responsible for daily Moves Adds & Changes (MAC) for telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Installs and supports telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Integrates systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.
Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.
Performs on-site analysis, diagnosis, and resolution of moderate telecommunications problems for a variety of end users. Recommends and implements corrective hardware solutions.
Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
Assists with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.
Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
Modifies and/or rearranges telecommunication systems to accommodate additional services or changes.

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
Ability to conduct research into telecommunications issues and products.
Highly self motivated and directed.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Experience working with telecommunications systems, carriers and vendors.