Test Manager – Overwatch

Test Manager – Overwatch

Requirements

• Minimum 8 years of experience in Quality Assurance.
• Minimum of 5 years directing the work of individual contributors and multiple levels of leadership and teams.
• Experience with game engines, content and asset editors, and shared technologies.
• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Be an expert in one or more software testing methodologies.
• Practical knowledge of relational databases such as Oracle, MySQL, & SQLServer. Working experience with Jira process.
• Proven ability to analyze, interpret, and act on data sets and complex workflows.

Responsibilities

• Oversee the end-to-end management of the test team for a product or section of a product, ensuring alignment with department and organizational strategies across globally distributed teams.
• Establish standards for cross-functional teams, encompassing strategy, test execution, and reporting, while ensuring the quality of all deliverables, workflows, and relationships.
• Manage product test schedules, team needs, dependencies, and resources, collaborating with key quality stakeholders to incorporate advanced testing methods into the testing strategy.
• Analyze data to report on and shape the quality strategy, promote software development best practices, and enhance the customer experience.
• Conduct regular business reviews, provide quality-related services to production leadership, and manage the master test plan for the product.
• Lead, partner, and collaborate on quality initiatives and projects with regional teams, partners and stakeholders, and QA teams to contribute to the long-term QA vision and foster proactive and engaging communication with stakeholders.
• Partner with teams across Blizzard to lead quality initiatives, ensuring project issues are resolved effectively.
• Provide leadership, support and guidance to assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
• Performs other duties as assigned.

Preferred Qualifications

• White box testing experience.
• Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.