The Market Operations Support Trainer

The Market Operations Support Trainer

Requirements

• Education or experience equivalent to a four-year degree is required.
• Experience within the Apria operations/branch team is required.
• At least five years related industry experience in operations or training is required.
• Valid Driver’s License is required.

Responsibilities

• Trains leadership, new, and tenured operations employees on operational policy, procedure and process, as well as how to use tools and resources.
• Oversees the execution of training programs focused on technical areas, operational workflows, technological/systematic and policies and initiatives.
• Ensures operations staff has the skills and knowledge necessary to succeed by delivering training in small groups, large groups, or one-on-one, in either a virtual (web/phone) or in-person setting.
• Validates training is conducted effectively and in accordance with policies as applicable.
• Supports audit and compliance programs by assessing the technical, operational and financial aspects of branch operations.
• Certifies that cycle count and physical inventory activities are performed thoroughly and accurately.
• Works with local management to identify gaps and define corrective actions.
• Strengthens compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
• Documents and maintains audit results and tracks ongoing compliance; communicates audit findings by preparing a final report; discusses findings with auditees and market leadership.
• Partners with the Corporate Field Training Team on the use of any curriculum, documents and training programs, and provides feedback for improvement.
• Works one-on-one with operations employees to assess their skills and knowledge, which may include conducting ride along or in-vehicle assessment activities to observe performance.
• Provides coaching and/or models desired behaviors to enhance employee’s understanding of policy and procedures.
• Provides regular feedback to local management on employees’ performance and recommends strategies to reinforce their employees’ skills and knowledge of process, policy and procedures.
• Tailors training to address the unique challenges and/or opportunities within the market or local branch.
• Serves as market subject matter expert on operations initiatives and programs.
• Works closely with Corporate Supply Chain, Logistics, Compliance to effectively deploy changes to process, policy and procedures.
• Responsible for the coordination of loss prevention activities with other departments and outside vendors, as applicable.
• Performs other duties as required.

Preferred Qualifications

• Strong business acumen to successfully work with all levels, including executive management.
• Strong field credibility based on successful track record, a winning attitude, and detailed policy and process knowledge.
• Detailed knowledge of FDA, DOT, JCAHO and OSHA regulatory requirements.
• Exceptional administrative and time management skills.
• Experience and interest in coaching others.
• Strong verbal and written communication are essential.
• Strong working knowledge of all Apria logistics policy, procedure and processes.
• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• Proven technical, functional and process skills in critical business systems such as Apria’s routing software, inventory management software, and order processing system.