TMC Operator - BC Cintra

TMC Operator – BC Cintra

Associate’s or bachelor’s degree preferred but will consider High School Diploma or equivalent
1 to 2 years job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred
Familiarity with Dallas LBJ I–635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus
Ability to take direction and follow detailed procedures
Able to multitask, problem solve, and implement solutions within a fast-paced environment while remaining calm and effective under pressure
Ability to establish and maintain effective relations with all internal and external staff and the general public
Excellent verbal, listening and written communication skills
Ability to understand and read maps
Can type a minimum of 30-35 WPM
Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs

Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management
Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc
Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules
Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions
Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc
Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts
Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy
Performs other job-related duties as assigned