Tour Desk Agent

Tour Desk Agent

Requirements

• A High school diploma or general education degree (GED)
• One year or more of related experience and/or training; or equivalent combination of education and experience
• General computer skills are essential and must be proficient in Word, Excel, and PowerPoint
• Ability to read and interpret documents such as safety rules, TSA Laws and Regulations, operating and maintenance instructions, and procedure manuals
• Ability to write routine daily reports and communicate issues to your supervisor
• Ability to speak effectively and provide excellent customer service to groups of customers/owners/guests or team members
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

• Effectively check guests into and out of the tour assignments for that morning
• Coordinate the general office administration for the Vice President of the VOA
• Provide clerical assistance to the General Manager and Senior Management as necessary
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management
• Assist with researching, resolving, and documenting internal and external issues
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries

Preferred Qualifications

No preferred qualifications provided.