Tour Operations Associate

1–3 years of professional experience in operations, logistics or travel coordination. Tour operator experience preferred but not required
Strong organizational skills and attention to detail; ability to manage multiple itineraries simultaneously
Comfort working in a fast-paced, dynamic environment and adapting to changing priorities
Excellent written and verbal communication skills
Familiarity with travel platforms, CRM tools, and spreadsheet tools like excel or google sheets
Fluent Japanese and experience working in Japan strongly preferred

Serve as the primary operations liaison between Fora’s travel advisors, and our DMC partners in Japan.
Coordinate and manage all aspects of multi-day trips, including accommodation, transportation, guides, and activities.
Track and confirm all bookings, ensuring accuracy and alignment with client expectations.
Support customization of itineraries based on traveler preferences and budget.
Troubleshoot operational issues and help resolve booking conflicts or last-minute changes.
Create and update internal SOPs for Japan operations.
Maintain internal trip-planning tools, pricing sheets, tour operator and DMC partner information.
Identify workflow inefficiencies and propose improvements to streamline the planning process.
Assist with internal documentation and knowledge sharing across the tour operations team.
Respond to inbound questions and requests from travel advisors related to Japan itineraries.
Monitor trip timelines and proactively communicate with advisors about deadlines, changes, or outstanding tasks.
Help manage feedback loops with tour operators and DMCs to improve service quality and traveler experience.
Contribute to post-trip analysis and help identify areas for service optimization.