Trainer II

Minimum high school diploma or GED
Bachelors Degree preferred
Candidates with a Bachelors degree require 1 years of experience in a call center environment or in a role commensurate to a Trainer
In Lieu of a degree an additional 3 years of experience, as described above, can be substituted
Knowledge of adult learning theory
Knowledge of training programs
Knowledge of facilitating learning
Knowledge of insurance/ healthcare industry
Current industry trends, learning solution Best Practices, technology based training administration systems helpful
Dynamic facilitation skills
Microsoft Office , PP, Excel, Word, Project, Access, Visio & SharePoint

Responsible for training delivery and contributing to the development of learning solutions at enterprise sites and at remote vendor locations
Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method
Responsible for training delivery on new hire training material and content at Horizon sites, remote vendor locations
Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises and assessments in the partnership with the Sr Trainer and ISD team
Partner with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring
Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs
Escalate system and operations issues reported to training or identified through analysis and assist with problem resolution