Training Specialist – Revenue Cycle

Training Specialist – Revenue Cycle

Requirements

• A bachelor’s degree from an accredited university (relevant experience may substitute for formal education).
• 2-4 years of experience creating materials, documents, job aides, and SOP’s
• 2-4 years of experience teaching, training, and instructing individuals and groups in person and remotely
• Knowledge of principles and methods for curriculum and training design
• Experience with public speaking and presentations
• Experience administering post training evaluations
• Ability to manage multiple projects and follow through while exceeding expectations
• Expert user in Microsoft Office, Excel, Teams, and PowerPoint

Responsibilities

• Assist in maintaining overall quality management and training for department functions.
• Support organizational education and training by ensuring process definition and execution as required by established goals.
• Assist in creating and maintaining policy and procedure and training manuals to support department functions and other assigned areas.
• Build relationships with business leaders and other key stakeholders, establish credibility as effective partner to the business, and leverage internal subject matter experts for task and content analysis.
• Develops collaborative relationships with internal departments and external vendors based on client’s needs.
• Maintains reports and statistics to support organizational training requirements and defines training goals and quality assurance standards to assist in positive management of personnel within assigned area.
• Performs other duties as assigned.
• Facilitate and deliver training virtually and in person.
• Work with Leaders in the business to determine training gaps.
• Build content and lead training technology platforms.
• Ability to interact with vendors to utilize their resources to promote learning within Guidehouse.
• Work closely with SMEs, L&D Management team, and instructional designers (IDs) as needed to share knowledge and maintain a well-organized, timely and high-quality work product.
• Ensures matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality, prompt and courteous service by oneself and others.
• Takes on other duties as assigned and as needed with a positive and willing attitude.

Preferred Qualifications

• Project Management experience
• Lean Six Sigma
• Expertise in application of methods and tools used to identify, design, develop, execute, and measure corporate learning solutions
• Strong organizational and time management skills
• Skilled in the use of various techniques and approaches to build relationships at various levels
• Demonstrated ability to align and adapt communication style to fit target audience