Transcon Domestic Agent-Operations Outbound
| Company | Expeditors |
|---|---|
| Location | Elk Grove Village, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Knowledge of the Chicagoland area.
- Six months to one-year related experience in Domestic operations.
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels.
- Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Excellent organizational skills, time management skills in addition to a professional attitude
- Strong MS Office skills including Excel, PowerPoint, and OneNote.
Responsibilities
- Knowledge to create all Export and/or Import files.
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
- Ensure shipments are processed accurately same day as FRD.
- Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
- Assist with Track and Trace TRANSCON Files and reporting.
- Warehouse support pertaining to dock checks, validating freight, etc.
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to new hire operational training.
- Contribute to maintain good relationships with service providers.
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Meet KPI standards in accordance with the Company’s procedures.
- Network communications, timely responses to emails and requests (internal and external).
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Proactively promote the company’s ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Attend branch meetings and accumulate required number of training hours (52).
Preferred Qualifications
- Operations/Industry Knowledge preferred.