Transition Technology Support Consultant – Tier 1 – New Advisor Transitions

Transition Technology Support Consultant – Tier 1 – New Advisor Transitions

Requirements

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Works at an advanced level to conduct gap analysis between current and future states to identify components of the overall change strategy.
• Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Works with full competence to conduct activities to collect, analyze, diagram (model), and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems.
• Conducts research and analyzes data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
• Works at an advanced level to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.
• Works with full competence to utilize the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories.
• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
• Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.
• Works at an advanced level to prepare process maps, flowcharts, and organizational diagrams using specialized tools and techniques.
• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.
• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs in the customer’s business language and business context.
• Works at an advanced level to represent processes of an enterprise, so that the current process may be analyzed, improved, and automated.
• Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.

Responsibilities

• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Support and contribute to the documentation of ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability to record accurately the change required.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Manage a project workstream within a transformational change program, ensuring coordination with related activities; use structured change management methodologies to identify barriers to change and to propose actions to overcome these barriers.
• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
• Maintain an established set of enterprise architecture artifacts.
• Maintain an established set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Preferred Qualifications

No preferred qualifications provided.