Transitional Care Coordinator

Transitional Care Coordinator

Requirements

• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in customer service setting (specific experience in healthcare preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills
• College degree preferred, high school diploma required
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
• US work authorization

Responsibilities

• Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
• Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care team, facility, payer, and community-based organizations to ensure patients’ transitional care needs are met
• Other duties as assigned

Preferred Qualifications

• Someone who embodies being “Oaky”
• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy