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Unified Communications Engineer – Senior
| Company | General Dynamics |
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| Location | Washington, DC, USA |
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| Salary | $102000 – $138000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 5 + years of related experience
- Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience)
- Experience in Avaya
- Experience in Managed Secure Telephony Platform (MSTP)
- Experience in Cisco
- Experience in Microsoft TAC
- Experience in Power Bi
- Experience in SAFe
- US Citizenship Required
- Top Secret/SCI clearance required
Responsibilities
- Manages and troubleshoots Avaya and MSTP (Managed Secure Telephony Platform) systems.
- Oversees all engineering activities related to MSTP configuration and ensuring proper endpoint connectivity.
- Resolving technical issues within systems, troubleshooting performance problems, and ensuring operations efficiently.
- Ensures that Avaya and MSTP solutions are configured and optimized to meet business needs.
- Maintaining and supporting EVoIP (Enterprise Voice over IP) systems, ensuring they are functioning at peak performance.
- Provides essential back-end engineering support for troubleshooting MSTP and resolving T4 tickets related to telephony issues, ensuring timely and effective solutions.
- Provides business process modeling and reengineering support.
- Provides secure reach-back supports.
- Ensures that technical strategies align with business needs.
Preferred Qualifications
No preferred qualifications provided.
