Skip to contentUnified Communications Specialist
| Company | Wintrust |
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| Location | Norridge, IL, USA |
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| Salary | $59000 – $77000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelors degree or equivalent experience
- 1-3 years of related experience
- MACD work experience
- Customer service experience
- Previous experience with Microsoft Teams
- Previous ServiceNow experience is a plus
Responsibilities
- Adhere to SLAs for ticket completion as they pertain to incident, request, and tasks
- Open trouble tickets with vendors for break/fix
- Assist with resolution of escalated incidents from Support Services and/or peers
- Full documentation of how to perform any MACD work within the UC collaboration suite
- Create and maintain ‘how to’ documents for end users to be posted and maintained on the SharePoint site or in shared spaces such as conference rooms
- Participate in User Acceptance Testing (UAT) of UC applications
- Provide excellent customer service
Preferred Qualifications
- Previous ServiceNow experience is a plus
