Urgent Care Veterinary Practice Manager

Urgent Care Veterinary Practice Manager

Requirements

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow-up
• High level of self-awareness, with a willingness to receive feedback and continuously improve
• Skilled in de-escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision-making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members’ strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external
• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with the ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they escalate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies

Responsibilities

• Overseeing day-to-day operations to ensure efficient after-hours acute care delivery
• Leading the practice team and fostering a positive work culture
• Being the advocate for patients and upholding a ‘Pet-First, Client-First’ philosophy
• Nurturing collaborative and mutually beneficial relationships with referring veterinarians and local businesses
• Positioning UrgentVet as the foremost choice for urgent pet care
• Serving as a prominent brand ambassador for UrgentVet within the local community
• Fostering a safe and inclusive work environment where diversity is celebrated and every team member feels valued

Preferred Qualifications

• Experience in veterinary medicine
• Experience in people management