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Vendor Manager
| Company | Jones Lang LaSalle (JLL) |
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| Location | Nashville, TN, USA |
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| Salary | $65900 – $80000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s degree from an accredited institution or equivalent experience required
- 3+ years of Vendor Management experience for FM services
- Knowledge of service contracts and compliance issues in a financial service environment including certificates of insurance (COI) and background checks is preferred
- Orientation and balance of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking is required
- Experience working with hard and soft services categories, particularly real estate services within Facilities Management service lines, is preferred
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to interact with executive level internal & external clients
- Customer service mindset; solid interpersonal skills and integrity
- Proficient analytical qualities to measure vendor performance.
- Excellent analytical, problem solving, and project management skills
- Demonstrated ability to manage multiple projects – prioritization
- Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels within the company
- Demonstrated leadership skills
- Ability to create and foster positive customer relationships
- Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation.
- Proficient with Microsoft Office products such as Microsoft Excel, PowerPoint, Word, Outlook, etc.
Responsibilities
- Vendor Management for Facility Management (FM) service providers
- Adoption and daily work management in our work order technology system (Corrigo)
- Provide training to FM service providers around work order processes, invoicing, and other account requirements
- Develop and drive FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies
- Leverage data from various systems to develop scorecards integrating reports from surveys, operations data, and other data sources
- Spearhead internal process improvements identified through collaboration with service providers
- Ensure supporting documentation is ‘audit ready’ to meet client’s quarterly audit cycle deliverables
- Escalate risks throughout the organization appropriately
- Serve as point of escalation for issues related to vendor performance
- Manage day to day escalated vendor issues and work order/invoicing activities
- Ensure applicable meetings are scheduled with the vendors and tracking of outstanding action items to their completion
- Form cross-functional teams to address vendor management challenges in a holistic fashion
- Communicate with senior management team regarding vendor performance and relationships
- Support preparation of required vendor qualification documentation
- Drive ongoing process improvement to deliver increasing operational efficiency
- Identify and drive best practices and standardization
- Manage special projects as requested
Preferred Qualifications
- Knowledge of service contracts and compliance issues in a financial service environment including certificates of insurance (COI) and background checks is preferred
- Experience working with hard and soft services categories, particularly real estate services within Facilities Management service lines, is preferred
