Veteran Care Navigator – Ccbhc

Veteran Care Navigator – Ccbhc

Requirements

• Bachelor’s Degree in human services field or 5 years of experience in the behavioral health field
• Military Veteran status required
• State Certified Veteran Support Specialist, or, willing and able to obtain the certification upon hire
• Military cultural competency and a well-developed understanding of resources within and outside the CCBHC is crucial
• Engaging and energetic demeanor with skills in building professional community relationships
• Skills in customer service techniques and professional etiquette
• Skill in responsible team collaboration, time management and prioritizing tasks
• Ability to problem solve complex issues and deliver effective decision making
• Knowledge of community resources specifically related to Veteran Serving Organizations
• Ability to effectively communicate via written, verbal, in-person, and virtual methods
• Ability to attend in person meetings

Responsibilities

• Provides services meeting quality standards and in compliance with various regulatory bodies as well as key performance indicators as required
• Represents Centerstone to internal and external stakeholders, funders, and community partners; creates relationships to successfully develop CCBHC programming; provides community education and consultation as needed
• Supports operations that allow Centerstone to meet all deliverables in the timeframes identified within the state contract for CCBHC to ensure fidelity
• Participates in process reviews or in set up of new program processes as needed to ensure compliance with appropriate rules and to ensure quality clinical documentation
• Contributes to the management of resource and provider network database
• Supports effective service integration and/or coordination across intensive, community-based behavioral health care settings, including with local Veterans Affairs (VA) health providers
• Provides targeted case management and referrals for outpatient counseling services with providers using shared-decision making model to ensure patient care meets individualized needs and program compliance standards for CCBHC
• Encourages eligible patients and their families to utilize Centerstone’s programs while also identifying and addressing barriers to engagement using brief, solution-focused emotional support techniques
• Demonstrates an ability to assess risk and deliver safety management interventions, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated. Does not leave crisis situation until client is in a safe environment or crisis is resolved.

Preferred Qualifications

No preferred qualifications provided.