Veterinary Software Support Specialist

Must have 1+ years experience with ezyVet software OR
Must have 1+ years experience in a technical customer support role
High School diploma or equivalent combination of education and experience required
Associates degree, Bachelors degree or equivalent preferred
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
Technical record keeping management skills
Reasoning and analytical skills to resolve issues
Phone skills, with ability to establish rapport
Attention to detail
Organized with ability to multi-task
Ability to work independently and as part of a team
Supervisory skills, if a lead position
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
Personal computer skills, including Microsoft Office

Provides customer technical support for software products and services
Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities
Determines customer needs, researches and provides solutions, coordinating with other team members as needed
Ensures ongoing customer satisfaction and continuing strong customer relationships
Supports quality management system and other compliance requirements