Vice President – Branch Experience

Vice President – Branch Experience

Requirements

• Strong ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to lead, motivate, and supervise direct reports.
• Proficient in Business communication.
• Ability to establish and maintain effective working relationships with a diverse group of people across organizational structures.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective implementation strategies.
• Ability to gather, analyze, and evaluate facts to prepare relevant findings and recommend solutions.
• Ability to distinguish and manage confidential material and information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Thorough knowledge of modern management techniques and practices.
• Highly skilled in the operation of a personal computer with spreadsheet, word processing, and presentation software.
• Ability to travel between branches as required.

Responsibilities

• Formulate, negotiate, and achieve branch network goals related to production, sales performance, market penetration and service.
• Manage and direct the branch engagement process to drive branch network performance and success of organizational goal attainment.
• Develop and implement strategies to attain branch network goals and objectives, measure progress, provide ongoing experiential analysis and work with Organizational Leadership, Regional VPs, and Branch Leadership to implement adjustments as appropriate.
• Successfully cultivate and maintain key relationships with branch experience stakeholders (i.e., Management, Teammates, Vendors).
• Work with Regional Vice Presidents to provide recommendations to the Leadership Team(s) to improve the Branch experience, ensuring process and consistency across the Branch Network.
• Establish evaluation routines to proactively check for efficacy, goal attainment in sales, service, technology, and staffing.
• Lead and drive implementation as needed.
• Serve on and/or direct committees to ensure effective interface among departments and branches and ensure that branch experience operational and technology policies, programs, objectives, and goals are communicated and executed.
• Drive planning, coordination, and conduct as needed, regular assessments of the end-to-end Branch experience (from digital appointment to post visit email), ensuring there are updates to playbook(s), Reddypedia and business operations.
• Direct Branch Network projects to ensure experience assessments are completed according to the quarterly Branch Network assessment plan.
• Direct the preparation of quarterly and biannual Branch reporting, preparing the final reports in accordance with the established guidelines.
• Report to SVP/Member Experience on Branch experience trends and issues.
• Recommend branch experience improvement and service control opportunities to remediate/mitigate service trends/issues.
• Review and identify cost effective and efficient utilization of Redwood Credit Union Branch Network resources.
• Drive the creation of routines and reporting that allows Branches to understand their successes and actionable opportunities.
• Perform special projects, research, and analysis as requested.
• Serve in the absence of the SVP/Member Experience.
• Participate in staff, company meetings, and company events.
• Participate in community events, community volunteer boards and associations.
• Perform other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.