Vice President – IT Operations

Vice President – IT Operations

Requirements

• Network Engineer certification or equivalent.
• Certification or equivalent experience, knowledge and/skill in advanced router and firewall management technologies.
• Certification or equivalent experience knowledge and skills in Microsoft server administration and networking.
• Thorough knowledge of LAN and WAN and VOIP management.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of Information Security practices.
• Thorough knowledge of PC and server hardware and software.
• Current knowledge of processes, procedures, rules, and regulations pertaining to information technology.
• Ability to work independently with little supervision and/or direction.
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors and internal clients.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 10% of the time.

Responsibilities

• Work closely with the manager and assistant managers of the Infrastructure, Desktop Support and Digital Records and Automation groups as a key contributor on technical issues impacting the organization.
• Work closely with SVP and VP of Innovation and Development to maintain the company’s overall IT budget.
• Ensure effective daily operations and uptime of the core operating systems and all critical applications.
• Prioritize problem resolution and ensure effective issue management.
• Maintain inventory of all IT assets and ensure effective administration and maintenance to include patching on all systems.
• Evaluate hardware and software acquisitions and implementation.
• Ensure effective capacity planning to meet current and planned projects.
• Manage staff including setting goals, work assignments and productivity to ensure superior service and goals are met.
• Recruit, select, train, motivate, coach, and conduct performance evaluations with department staff.
• Conduct regular staff and coaching meetings.
• Establish goals and work plans consistent with RCU needs and monitor progress.
• Recommend methods and procedures to improve department efficiency of both the employee development and communication programs.
• Recommend, monitor, and adjust department expenses and related budgets.
• Attend internal and external management meetings and represent the Credit Union at external functions and activities.
• Create, plan, direct and manage a comprehensive practice for information security, standards and internal controls that ensures confidentiality, integrity, and availability of all systems.
• Identify design and align security standards to industry best practice such as ISO 27000 and regulatory bodies such as NCUA and DFI.
• Develop, coordinate and conducts internal security reviews and produce monthly report on security status.
• Maintain awareness and respond to security threats with effective vulnerability management tactics.
• Ensure security measures and practices to include patching, virus scanning, and controls meet or exceed industry standards and regulatory requirements.
• Evaluate new technologies to ensure adequate security measures and controls.
• Ensure, update, and enhance effective change control practice to mitigate risks.
• Work with auditors and examiners responding to audit items and ensure effective, timely remediation of recommendations and findings.
• Research, draft, and recommend security enhancements based on industry trends and risks.
• Develop, enhance, and ensure effective incident management, disaster recovery and redundancy to meet organizational business continuity requirements.
• Evaluate new technologies relating to core business functions.
• Draft and recommend technology plans and requirements for business needs.
• Conduct assessments with vendors and Senior Leadership to identify future technological needs.
• Lead project initiatives as assigned utilizing effective project management practices.
• Develop and recommend procedures to ensure effective management of IT.
• Develop and maintain effective management reporting methods including statistical reports on uptime, capacity, and security stance.
• Manage external partnerships and vendor contacts including research, negotiation, and selection.
• Perform special projects, research and analysis as requested.
• Serve in the absence of the SVP/Information Technology.
• Perform other duties as assigned.
• Participate in community events, community volunteer boards & associations.

Preferred Qualifications

• A+, Network+, Cisco CCNA, and Microsoft MSCE or equivalent preferred.