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Vice President: Manager – Citi Travel Product and Digital Experience
| Company | Citigroup |
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| Location | Wilmington, DE, USA |
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| Salary | $125760 – $188640 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s degree required; advanced degree a plus.
- Strong verbal and written communication skills, including presentation skills.
- Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
- Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
- Self-motivated with a passion for establishing and maintaining a culture of control within the business.
- Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
- Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
- Deep functional knowledge of Credit Card Rewards is a plus.
- Pragmatic problem-solver, forward thinker with independence of thought.
Responsibilities
- Design and deliver a seamless and rewarding customer experience for Citi Travel clients
- Identifies innovations and leads ‘test and learn’ experiments to create platform products that increase customer value
- Defines and measures the KPIs for a platform product
- Is able to make trade-off decisions on multiple platform verticals in a product
- Develops business and platform requirements
- Evaluate the potential to leverage and implement our travel eco system with other strategic partners
- Evolve the Citi Travel product roadmap to exceed customer expectations, build new revenue streams, increase share of market and obtain competitive positioning.
- Oversee the end-to-end product lifecycle, from concept to launch, ensuring timely delivery and high-quality execution
- Actively drive year over year growth, including, but not limited to, increasing customer transactions, customer visits and overall engagement
- Manage external partners and ongoing relationships related to Citi Travel
Preferred Qualifications
- Deep functional knowledge of Credit Card Rewards is a plus.
